Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
9.3
Location
9.0
Service
8.7
Dining
7.7
Guest reviews
8.2/10
based on 7 reviews
9.2
9.2/10 based on 492 reviews
Richard
United States,
April
2024
9.4/10
I absolutely loved my stay at this hotel! The rooms had an amazing view of the Matterhorn from a wonderful terrace and were so cozy with balconies. The service was top-notch, with friendly staff and great amenities. The location couldn't have been better, right next to the cable car up to Matterhorn Paradise. The dining experience was fantastic, with fresh local products and a variety of options available. The facilities were modern and well-kept, offering everything I needed for a perfect stay.
Rooms
10.0
The rooms were stunning, with an amazing view of the Matterhorn from a wonderful terrace and balconies.
Service
9.0
The service was exceptional, with friendly staff and great amenities.
Location
10.0
The location was perfect, right next to the cable car up to Matterhorn Paradise.
Dining
9.0
The dining experience was fantastic, offering fresh local products and a variety of options.
Facilities
9.0
The facilities were modern and well-kept, providing all the comforts I needed.
Tom
United States,
December
2023
7.4/10
What a breathtaking view of the Matterhorn! The rooms were cozy, but the service could be more attentive. The location is perfect for snow lovers, and the dining experience left me craving more variety. Value for money overall.
Rooms
9.0
The rooms with Matterhorn view were just amazing.
Service
7.0
Service was good but could have been more attentive.
Location
8.0
Perfect location for those who love areas with a lot of snow.
Dining
6.0
The dining experience lacked variety.
Facilities
7.0
Facilities were adequate but nothing exceptional.
Gary
United States,
June
2023
9.0/10
This hotel offers stunning rooms with very pretty views down into Zermatt, especially those with balconies overlooking the Matterhorn. The service is exceptional and the staff goes above and beyond to make your stay memorable
Rooms
9.0
I stayed in a room with a balcony overlooking the Matterhorn, and the view was breathtaking. The room was clean and comfortable, creating a cozy atmosphere.
Service
10.0
The service here is top-notch. From room service to a warm welcome drink, the staff made sure every aspect of my stay was taken care of with a smile.
Location
9.0
The hotel is perfectly located next to the Matterhorn Express cable car, making it convenient for skiers. The views of the surrounding mountains are simply mesmerizing.
Dining
8.0
I enjoyed delicious meals made with fresh local products during my stay. The dining experience was truly delightful.
Facilities
9.0
The facilities were modern and well-maintained. I particularly enjoyed the cozy ambiance of the dining area and the pet-friendly amenities available.